Help and FAQ

Here we provide you with additional information and answer your frequently asked questions.

Shop/Donation Details

If you're wondering what Ko-fi is or how/why PayPal is involved, please continue reading.

Shop/Donation Platform: Ko-fi

For your convenience we teamed up with Ko-fi to have a secure and reliable platform for handling donations and selling our commercial products online. Ko-fi is merely providing us with a platform to easily manage our digital shop and donation-related rewards. The transaction itself is handled by the payment provider (see below).

Your data is safe, as Ko-fi complies with the latest online privacy and security standards.

Payment Provider: PayPal

Our shop/donation platform Ko-fi relies on PayPal as the actual payment provider. Ko-fi ensures to only pass the minimum information possible to PayPal to set up transactions. Furthermore all transactions are marked as digital items not requiring postage/physical addresses.

Don't hesitate to contact us if you're in doubt regarding PayPal or want to use an alternative.

Your Purchase

If you're planning to purchase one of our commercial apps, namely Basic File Modifier, Easy Image Modifier Plus or Easy Timer Plus, you can get further details here.

How Does the Ordering Work?

Our trusted selling partner (see above) will guide you through the online ordering process. The whole payment will be privately handled via secure SSL encryption. After the successful payment you will instantly receive your personal download link and registration code, so you can start using your purchased app right away.

Do You Offer a Money-Back Guarantee?

Yes. Although we think that you'll be completely satisfied with your purchase, we offer a no questions asked 30 day money-back guarantee. Just ask us for a full refund, to clarify the details.

What Does Personal Copy and Free Minor Updates Mean?

The purchased app may be used by the recipient (most often the customer) only. So if more than one person is permanently using the app, additional copies have to be acquired. Please consult the app's license text for more details.

You will be able to download your purchased app, including future minor updates, indefinitely and completely free of charge. (A major upgrade will change the version number, whereas a minor update will append .1, .2 etc. For example, version 10.3 is the third minor update of major version 10.)

How Long Can I Access the Download Link?

Don't worry. The download link that you have received will stay active/valid indefinitely – even if we decide to not offer your particular product anymore.

Good to know: You will automatically receive free product updates through the very same download link.

App-Related Info

More information regarding our apps for Windows OS and additional resources.

Windows-Specific: Is the App Safe?

In short: Yes.

Long answer: Although we have established a reasonable reputation over the years, our desktop applications for Windows might still be considered a risk or unsafe by your antivirus software. The only reason is that our Windows apps have been created the old-school way – meaning having a very small footprint, not requiring e.g. the Windows Store, coming without installation, not using (expensive) vendor certificates, being portable etc.

What should you do? If you've downloaded the app directly from our official website, then we simply ask you to trust us because we're continuously ensuring that our server is secure and the provided downloads are unaltered. If you're still in doubt, don't hesitate to contact us.

Windows-Specific: System Requirements

No matter if you have a new or old, low or high-end computer, our desktop-specific apps run perfectly fine on all Windows systems. The recommended system requirements are minimal:

  • Operation system: Windows XP, Vista, 7, 8, 8.1, 10 or 11
  • 1 MB of available hard-disk space
  • At least 64 MB of free RAM
Additional Resources (Feature List, Release Notes Etc.)

Here you can read and download the most up to date app package, feature list, release notes and license text for each of our apps. Just click on the linked file you're interested in:

Any Other Question?

Just ask us. We'll help you out as fast as possible.